Warranty
We believe quality is an important part of our business and we strive to source and supply our customers with high-quality products. On occasion, a product may become faulty or stop working. Rest assured, your purchase is covered by a product warranty.
All products come with a minimum 12-month warranty from the date of purchase. Some products include an extended warranty (12, 24, 36 months, and up to 10 years). Please refer to the product page for warranty details.
Important Warranty Information
- Replacements are provided for faulty goods only, within the warranty period.
- Warranty outcomes include repair or replacement.
- No refunds or product exchanges are available outside our 30-day satisfaction period.
- If a product is no longer available, we will supply the closest equivalent product currently available in our range.
- Return shipping costs for warranty claims to No More Pain Ergonomics are the responsibility of the customer. Shipping of replacement products is provided at no cost to the customer.
Submit a Video of a Faulty Product
As part of troubleshooting and diagnosing a product fault, we may ask you to submit a short video of the issue.
How Long Is My Warranty?
Warranty periods vary depending on the product. To confirm the warranty period for your purchase, please visit the relevant product page and scroll to the warranty details near the bottom of the page.
All products include a minimum 12-month warranty. Some products have 2-year, 3-year, or up to 10-year warranties.
Do I Need to Return the Product?
In most cases, faulty products do not need to be returned to us. However, we do need to understand the nature of the issue and determine whether a repair, replacement, or parts-only solution is appropriate.
In some instances, we may send a replacement part to resolve the issue or provide a full replacement product. We will discuss the options with you as part of your warranty claim to ensure the outcome meets your needs.