PRODUCT WARRANTY

We've got you covered.

We take the quality of our products seriously. If something isn't working as it should, our team is here to help get it sorted.

Every No More Pain Ergonomics product includes a minimum 12-month warranty from the date of purchase, with selected products carrying longer warranty periods.

12 months Minimum warranty on all products
  • βœ“ Extended warranties on selected products
  • βœ“ Troubleshooting support from our team
  • βœ“ Repair, parts or replacement where appropriate
  • βœ“ Australian-based customer support
WARRANTY AT A GLANCE

Simple support when something goes wrong

Product faults can happen from time to time. We'll work with you to understand the problem and determine the most appropriate next step.

Minimum 12 Months

All products include a minimum 12-month warranty from the date of purchase.

Extended Warranties

Selected products have longer warranty periods including 2, 3 and, for some products, up to 10 years.

Practical Solutions

Depending on the issue, we may troubleshoot, provide a replacement part, repair the product or arrange a replacement.

MAKING A CLAIM

How the warranty process works

We've made the process as straightforward as possible. Giving us clear information about the issue helps our team resolve your claim faster.

01

Tell us what's happening

Complete the warranty claim form below with your order number, product and a description of the problem.

02

Show us the issue

We may ask you to send photos or a short video so our team can see the fault and troubleshoot the problem.

03

We'll assess your claim

Our team will review the information provided and determine the most appropriate solution.

04

We get it sorted

Depending on the circumstances, this may involve troubleshooting, replacement parts, repair or a replacement product.

BEFORE YOU START

What we'll need from you

Providing as much information as possible allows us to understand the issue and can often mean we can resolve it without needing the entire product returned.

βœ“

Your order number Usually found in your original order confirmation email.

βœ“

Product name Let us know which product is experiencing the issue.

βœ“

Description of the fault Tell us what is happening and when the issue started.

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Photos or video if requested Visual evidence can help us diagnose an issue without unnecessarily returning the product.

Can't find your order number?

Don't worry. Provide the name and email address used when placing the order and we'll do our best to locate it.

Start your claim β†’
PRODUCT RETURNS

Do I need to return my product?

Not necessarily. In many cases, we can diagnose an issue from the information, photos or video you provide.

Depending on the product and the nature of the problem, we may be able to provide troubleshooting assistance or send an individual replacement component rather than requiring the entire product to be returned.

If the product does need to be returned, our team will provide instructions before you send anything back.

Please don't send your product back without contacting us first.

Contacting us before returning the product allows our team to assess the problem and confirm whether a return is actually required.

Contact Warranty Support
WARRANTY PERIODS

How long is my product covered?

Warranty periods differ between products. Every product includes a minimum 12-month warranty, while selected products include longer warranty periods.

The warranty period applicable to your product can be found on the relevant product page.

Find Your Product
1
Year Minimum coverage
2
Years Selected products
3
Years Selected products
10
Years Selected products
WARRANTY SUPPORT

Start a warranty claim

Complete the form and tell us what's happening. A member of our team will review your enquiry and contact you with the next steps.

Have a video of the fault? Submit your claim first. If a video would help us diagnose the issue, we'll let you know how to send it to our team.

We'll only use the information provided to assist with your enquiry and related customer service.

WARRANTY INFORMATION

Things to keep in mind

Normal wear & tear

Warranty coverage generally relates to product faults rather than deterioration that occurs through normal use over time.

Accidental damage

Damage caused by accidents, misuse, neglect or use outside the product's intended purpose may not be covered by the product warranty.

Unauthorised modification

Modifying, dismantling or repairing a product without authorisation may affect the manufacturer's warranty.

We'll assess each claim

Every situation is different. Contact us with details of the issue and we'll review your claim and explain the available options.

AUSTRALIAN CONSUMER LAW

Your consumer rights

Our product warranties are provided in addition to any rights you may have under the Australian Consumer Law and do not exclude, restrict or modify those rights.

Depending on the circumstances and the nature of a product failure, remedies available under Australian Consumer Law may include repair, replacement, refund or compensation.

Consumer guarantee rights may also continue beyond the stated manufacturer's or product warranty period in some circumstances.

LOOKING FOR SOMETHING ELSE?

More customer support

If your enquiry isn't about a faulty product, one of these pages may have the information you're looking for.

WE'RE HERE TO HELP

Having trouble with a product?

Tell us what's happening and our team will work with you to understand the issue and determine the next step.