We want to help people be more comfortable and eliminate their aches and pains. We stand by our products and their results, so much that if your purchase doesn’t resolve your aches or pains, then simply send it back to us and we’ll provide you with a full refund. That’s our promise to help solve your aches and pains!

All products can be returned to us within 30 days of purchase for either an exchange or full refund of the product price.

Please note: Product must be in “as new” condition and in their original packaging. Items considered to be subject to “wear and tear” or not in their original packaging will not be accepted for refund.

Return shipping/freight costs are the responsibility of the customer.

To lodge a return request, please submit a returns request form. 

We believe quality is an important part of our business and therefore strive to source and supply our clients with the highest quality products on the market. Unfortunately at times, our products can become faulty or stop working. However, rest assure your product is covered by a full product warranty. All of our products come with a minimum 12 month warranty from date of purchase, while some are supplied with an additional 12, 24, 36 month up to 10 year warranty (see the product description for more detail).Should your ergonomic product become faulty or malfunction and you wish to make a warranty claim, simply lodge a warranty claim using our returns portal. We will happily work with you to ensure you are provided with either a full replacement product or your product is repaired.

Please note: Replacements will be for faulty goods only within the warranty period. Options for warranty include replacement of product or repair of product – no refunds or product exchanges outside of our 30 day satisfaction period. Where a product is no longer available, the most similar, available product within our range will be used as replacement product. Return warranty claim shipping costs to No More Pain Ergonomics are the responsibility of the customer. Replacement product shipping will be at no cost to the customer.  

To lodge a return request, please submit a returns request form. 

We understand that shipping times are crucial to you—especially when you're in pain and need relief as soon as possible. That's why we’ve streamlined our shipping process to ensure a fast and reliable service. The vast majority of our items are shipped directly from our warehouse in Brisbane, with some items dispatched from Sydney or Melbourne.

All orders are shipped within 24 hours of being placed. We primarily use Australia Post (eParcel) for deliveries, though some orders may be shipped via courier. Every order comes with a tracking number, so you can monitor its journey right to your doorstep. We know our customers value quick solutions for pain relief, and we’re committed to delivering your ergonomic product as swiftly as possible.