Returns, Exchanges & Warranties

Thank you for choosing No More Pain Ergonomics. We understand that sometimes a return may be necessary, and we strive to make the process as straightforward as possible.

Products can be returned within 30 days of purchase for either an exchange or a refund of the product price. Please review our returns policy below.

Condition of Returned Items

  • Returned items must be in ‘as new’ condition, with all parts included and in their original packaging.
  • For items that require assembly, products must be returned unassembled. This includes properly disassembling chairs (including removal of the gas cylinder) and returning them in the original box.
  • Returns received incomplete, assembled (where assembly is required), damaged, or showing signs of wear and tear may result in a partial refund, subject to inspection.
  • A 10% restocking fee applies to all returns, except where the item is deemed faulty.
  • All support cushions are non-returnable once opened.
  • Customers are responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

Exchanges

  • Exchanges are processed once we receive and inspect your returned item.
  • An additional shipping fee applies to all exchanges.
  • If there is a price difference on your exchange, we will issue an invoice for the balance and dispatch once payment is received.

Refunds

  • Refunds are processed once we receive and inspect your return.
  • Please allow 2–3 business days after inspection for the refund to appear in your account.
  • Where applicable, refund amounts may be adjusted to reflect restocking fees or deductions for missing or damaged components.

Contact Us

If you have any questions or concerns regarding our returns policy, please contact our Customer Service team at info@nomorepainergonomics.com.au .


Submit a Video of a Faulty Product

As part of troubleshooting and diagnosing a product fault, we may request a short video of the issue. You can upload your video via the Customer Service button located at the bottom left of this screen.