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Returns, Exchanges & Warranties
Thank you for choosing No More Pain Ergonomics. We understand that sometimes a return may be necessary, and we strive to make the process as straightforward as possible. Products can be returned within 30 days of purchase for either an exchange or a refund of the product price. Please review our returns policy below:
Condition of Returned Items:
- Returned items must be in ‘as new’ condition, with all parts included, and in their original packaging.
- For items that require assembly, the product must be returned unassembled. This includes properly disassembling chairs (including removing the gas cylinder) and returning them in the original box.
- Returns that arrive incomplete, assembled (for items that require assembly), damaged, or showing signs of wear and tear may result in a partial refund, depending on the outcome of our inspection.
- A 10% restocking fee applies to all returns, except where the item is faulty.
- All support cushions are non-returnable once opened.
- Customers are responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe arrival of your return.
Exchanges:
- Exchanges are processed once we receive and inspect your return.
- An additional shipping fee applies to all exchanges.
- If your exchange has a price difference, we’ll issue an invoice for the balance and dispatch once payment is received.
Refunds:
- Refunds are processed once we receive and inspect your return.
- Please allow 2–3 business days after inspection for the refund to appear in your account.
- If applicable, the refund amount may be adjusted to reflect the restocking fee or deductions for missing or damaged components.
Contact Us:
If you have any questions or concerns about our returns policy, please contact our customer service team at info@nomorepainergonomics.com.au
Request a Return or Exchange Form
Make a Warranty Claim
Submit a Video of a Faulty Product
As part of trouble shooting and diagnosing a product fault, we may require you to submit a video of the faulty product. You can upload your video via the Customer Service button on the bottom left of this screen.
