RETURNS & EXCHANGES

Need to return something?

We understand that sometimes a product isn't quite right. Our returns process is designed to make the next steps as straightforward as possible.

Change-of-mind purchases can be returned within 30 days of purchase for a refund or exchange, subject to the conditions below.

Start a Return View Return Policy

30-Day Returns

  • ✓ Refund or exchange available
  • ✓ Product must be in as-new condition
  • ✓ Original packaging required
  • ✓ All accessories and components required
  • ✓ Contact us before sending anything back
HOW CAN WE HELP?

Choose what best describes your situation

Change-of-mind returns are handled differently from products that are faulty, damaged or incorrect.

CHANGE OF MIND

Return for a Refund

You've changed your mind or decided the product isn't right for you.

Learn more →
EXCHANGE

Choose Another Product

You'd like to swap your purchase for another product from our range.

Learn more →
PRODUCT PROBLEM

Faulty or Damaged?

Your product isn't working, arrived damaged or you received the wrong item.

Warranty support →
CHANGE-OF-MIND RETURNS

Returning a product within 30 days

If you've changed your mind, you can request a return within 30 days of purchase provided the product meets our return conditions.

✓

As-new condition The product should be returned without signs of damage, excessive wear or extended use.

✓

Original packaging The original product packaging must be included and suitable for safely returning the product.

✓

All parts included Include all components, accessories, cables, manuals and other items supplied with the product.

✓

Disassemble where required Products requiring assembly should be disassembled and returned in their original packaging.

AT A GLANCE

Change-of-mind returns

Return period 30 days
Restocking fee 10%
Return freight Customer pays
Original packaging Required
These conditions relate to change-of-mind returns. Different rights and remedies may apply where a product is faulty.
Request a Return
ASSEMBLED PRODUCTS

Returning a chair or assembled product?

Products that require assembly must be properly disassembled before being returned. For office chairs, this includes disassembling the chair and removing components such as the gas cylinder so the product can be safely returned in its original box.

Products returned assembled, incomplete, damaged or showing signs of excessive wear may be subject to a reduced change-of-mind refund following inspection.

RETURN PROCESS

How to return your product

Please contact us before sending anything back so we can confirm the return and provide instructions.

01

Request the return

Complete the return form below with your order and product details.

02

Pack the product

Pack it securely with the original packaging, accessories and components.

03

Send it back

Return the product using the instructions provided by our team.

04

Inspection & refund

We'll inspect the returned product and process the applicable refund or exchange.

Return Shipping

Customers are responsible for return freight for change-of-mind returns.

We recommend using a trackable shipping service and keeping the tracking number until your return has been received and processed.

10% Restocking Fee

A 10% restocking fee applies to change-of-mind returns.

This fee does not apply where a product is faulty and the customer is entitled to a remedy under Australian Consumer Law.

EXCHANGES

Would you prefer a different product?

If your original item meets our change-of-mind return conditions, you can request an exchange within the 30-day return period.

01 Return the original product in accordance with the return conditions.
02 Tell us which product you would like instead.
03 Any difference in product price will be calculated.
04 Additional shipping applies to send the replacement product.

Not sure what to exchange it for?

Ergonomic equipment is highly individual. If your first choice wasn't quite right, our team can help you look at alternative options.

Ask for Product Advice
REFUNDS

When will I receive my refund?

Refunds are processed after the returned product has been received and inspected by our team.

Please allow approximately 2–3 business days following inspection for us to process an approved refund.

The time taken for funds to appear in your account after processing may also depend on your payment provider or financial institution.

2–3 BUSINESS DAYS

Following inspection

RETURN REQUEST

Start your return or exchange

Complete the form with your details and we'll contact you with the next steps.

✓ Include your order number if possible
✓ Tell us which product you're returning
✓ Let us know whether you want a refund or exchange
✓ Wait for our instructions before sending the product
Need help? info@nomorepainergonomics.com.au 1300 898 965

Please wait for return instructions from our team before sending your product back.

COMMON QUESTIONS

Returns & exchanges FAQ

Can I return a product if I've used it? +

Change-of-mind returns should be in as-new condition. Products showing significant signs of use, wear or damage may not qualify for a full change-of-mind refund. Faulty products are handled separately.

Do I need the original packaging? +

Original packaging is required for change-of-mind returns so the product can be safely returned and resold where appropriate.

Who pays for change-of-mind return shipping? +

Customers are responsible for the cost of returning a product when the return is due to a change of mind.

Can I exchange my product? +

Yes. If the product meets our return conditions and is within the 30-day period, you can request an exchange. Additional delivery charges and any product price difference may apply.

What if the product is faulty? +

Please contact us or visit our Warranty page. Faulty products are not treated as ordinary change-of-mind returns.

Can I return an assembled chair? +

For a change-of-mind return, chairs and other assembled products need to be properly disassembled and returned in their original packaging.

NEED A HAND?

Not sure what you should do?

Contact our team and tell us what's happened. We'll help determine whether you need a return, exchange or warranty claim.

Contact Our Team Call 1300 898 965