Selected small items are eligible for free shipping.
Look for the Free shipping icon and label on eligible products.
At checkout, you’ll be able to view the available delivery options and any applicable shipping costs.
We work with a range of trusted carriers, including:
- Australia Post
- Aramex
- Couriers Please
- TNT
- StarTrack
- Hunter Express
- FedEx
Most products are shipped from our Brisbane warehouse and typically arrive within 2–5 business days,
depending on your location and the courier selected.
We also offer free local pickup from our Brisbane warehouse for customers who prefer to collect
their order in person.
Once your order has been dispatched, we’ll send you tracking details so you can follow your delivery every step
of the way.
We understand that sometimes a return may be necessary, and we aim to make the process as straightforward as possible.
Returns & Exchanges
Products may be returned within 30 days of purchase for a refund or exchange of the product price,
subject to the conditions below.
Return conditions
- Items must be returned in as-new condition, with all parts included and in original packaging
- Products that require assembly must be returned unassembled, including removal of gas cylinders for chairs
- Items returned assembled, incomplete, damaged, or showing signs of wear may be subject to a partial refund following inspection
- A 10% restocking fee applies to all returns, except where the item is faulty
- Support cushions are non-returnable once opened
- Customers are responsible for return shipping costs and are encouraged to use a trackable service
Exchanges
- Exchanges are processed once the returned item has been received and inspected
- Additional shipping fees apply
- Any price difference will be invoiced prior to dispatch
Refunds
- Refunds are processed after inspection of the returned item
- Please allow 2–3 business days for funds to appear after approval
- Refunds may be adjusted for restocking fees or missing/damaged components
Warranty
All No More Pain Ergonomics products are covered by a minimum 12-month warranty from the date of purchase.
Some products include extended warranties of 24 months, 36 months, or up to 10 years (refer to the individual product
description for details).
If your product becomes faulty or malfunctions within the warranty period, you can lodge a warranty claim via our
returns portal. We will work with you to arrange either a repair or replacement, depending on the issue.
Please note
- Warranty applies to faulty goods only within the warranty period
- Warranty outcomes are limited to repair or replacement (no refunds outside the 30-day return period)
- If a product is no longer available, a comparable product may be supplied
- Return shipping for warranty claims is the responsibility of the customer
- Replacement items are shipped at no cost to you
We work directly with corporate and government customers across Australia.
For eligible orders, we can:
- Invoice your organisation
- Accept purchase orders
If your organisation requires invoicing or a purchase order to proceed, please contact us prior to ordering
and our team will assist.
Company purchase orders
We work closely with occupational rehabilitation providers and health professionals who recommend ergonomic
equipment as part of office ergonomic assessments.
If ergonomic equipment is required for your client, there are several purchasing options available:
Employer pays
You may recommend the appropriate products in your assessment report, and the employer can then contact us
directly to purchase the recommended items. Information specific to health professionals is included on each
product page to support report writing and justification.
Insurer pays
You can place an order through our website and select Invoice to Insurer at checkout, or email us
the order details directly. We’ll confirm the claim and insurer information, invoice the insurer, and ship the
products directly to your client.
You pay
If you purchase products as part of your own service offering, please contact us and we can issue an invoice
for your order.
Our team is happy to assist with any questions around ordering, documentation, or delivery for your clients.
Health professionals
Need a formal quote for approval? Build one online in minutes — choose products and options, see live delivery pricing and download a branded PDF.
When it’s approved, accept it online with your purchase order number. No card payment required.
Build a quote
