Shipping & delivery

Fast, flexible delivery across Australia

When you're in pain you want relief quickly. Orders are packed and dispatched within 24 hours, mostly from our Brisbane warehouse, and you choose the courier that suits your timeframe and budget.

2–5 business days

Typical delivery for Brisbane-dispatched orders

  • Dispatched within 24 hours
  • Choose your courier at checkout
  • Tracking on every order
  • Free pickup from our Brisbane warehouse

Delivery timeframes

How long will it take?

Times depend on your location and the courier you choose at checkout. As a general guide:

LocationBusiness days
Metro2–4
Regional3–5
Remote4–8
New Zealand5–10
Other international10–20

Where we ship from

Most products ship from our Brisbane warehouse. Some items are dispatched from Sydney or Melbourne, which can shorten delivery to those areas.

Once your order is on its way you'll receive tracking details, so you can follow it every step of the way.

Couriers we use

  • Australia Post
  • StarTrack
  • TNT
  • Aramex
  • Couriers Please
  • Hunter Express
  • FedEx

Delivery options

Choose what suits you

Standard delivery

Pick your courier at checkout based on speed and cost.

Express

Available on selected items. If express applies to your order, it's shown at checkout.

Free Brisbane pickup

Collect from our Brisbane warehouse. Select local pickup at checkout where available.

International

Selected products, mainly smaller items like mice, keyboards, laptop stands and arm rests for New Zealand. Options show at checkout.

Common questions

Shipping FAQ

When will my order be dispatched?
Orders are packed and dispatched within 24 hours of being placed. You'll receive tracking details by email once it's on its way.
How much does shipping cost?
Shipping is calculated at checkout based on your location, the items in your cart and the courier you choose. Many products include free shipping, shown on the product page.
Can I pick up my order instead?
Yes. Choose free local pickup at checkout and we'll let you know when your order is ready to collect from our Brisbane warehouse.
Do you ship to New Zealand or overseas?
Yes, on selected products. Available options are shown at checkout based on your address and the items in your cart.
My order hasn't arrived. What should I do?
Check your tracking link first. If it hasn't moved or something looks wrong, contact us with your order number and we'll follow it up with the courier.

Need it by a certain date?

Talk to our team

Tell us where it's going and when you need it, and we'll help you choose the fastest option.