Item Personalization

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Shipping

We understand the importance of receiving your ergonomic product promptly, especially when it provides relief from discomfort. That's why we store and dispatch most of our items from our warehouse in Virginia, QLD, ensuring reliable and swift shipping across Australia and internationally.

Shipping Process

Dispatch Time: Orders are processed and shipped within 24 hours of placement from our warehouses in Brisbane or Melbourne.

Shipping Services: We primarily use Australia Post for shipping, although some orders may ship via courier services.

Tracking: You’ll receive a tracking number as soon as your order is shipped, allowing you to monitor its progress to your door.

Estimated Delivery Times

Metro Locations: 2–4 business days

Regional Locations: 3–5 business days

Remote Locations: 4–8 business days

New Zealand*: 5–10 business days

Other International Locations*: 10–20 business days

*Please note that international shipping times may vary due to customs processes and other factors.

Returns and Exchanges

We understand that sometimes a return may be necessary, and we strive to make the process as straightforward as possible. All products can be returned to us within 30 days of purchase for either an exchange or refund of the product price. Please review our returns policy below:

Condition of Returned Items

All returned products must be in "as new" condition.

Items must be returned in their original packaging.

Products showing signs of "wear and tear" or not in their original packaging will not be accepted for a refund, as these cannot be resold.

The customer is responsible for all return shipping or freight costs.

We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe arrival of your return.

Exchanges

If you wish to exchange an item, please contact us. If an item is exchanged more than twice, we reserve the right to charge an additional fee to cover the associated shipping costs. Please speak to our customer service team to obtain a quote.

Refunds

Refunds will be processed once the returned item is received and inspected. Please allow 2-3 business days for the refund to be reflected in your account.

Our Guarantee

We stand by our products and believe they can make a difference in your comfort and well-being. That’s why we offer a 30-day guarantee. If your product doesn’t help relieve your aches and pains, simply let us know, and we’ll arrange an exchange or refund to ensure you're completely satisfied.

How It Works

If within 30 days of your purchase, you find that the product isn’t meeting your expectations, please reach out to our support team. We’ll guide you through the process of returning the item and arrange for either an exchange or a full refund of the product price.

Conditions of Return

To qualify for a return, items should be in "as new" condition and in their original packaging. Products showing significant "wear and tear" or not in original packaging may not be eligible for a refund, as they cannot be resold.

The customer is responsible for return shipping costs, and we recommend using a trackable shipping service with insurance to ensure the safe arrival of your return.

Need Help Choosing?

Unsure which ergonomic product is right for you? Our team of experts is here to help! We offer free advice tailored to your needs, symptoms, and workstation setup to ensure you make the best choice for comfort and productivity.

Contact Us

Give us a call on 1300 898 965 or email us at info@nomorepainergonomics.com.au

Our team will listen to your concerns and provide personalised recommendations that can make a real difference to your day-to-day comfort at work.