Frequently Asked Questions

All orders are packed and dispatched within 24 hours of being placed. Most products ship from our Brisbane warehouse, with some items dispatched from Sydney or Melbourne. Orders placed on a weekend or public holiday are processed the next business day.

Delivery times depend on your location and the courier you choose at checkout. As a guide: metro areas 2–4 business days, regional areas 3–5 business days and remote areas 4–8 business days. Most Brisbane-dispatched orders arrive within 2–5 business days.

You choose your preferred courier at checkout based on speed and cost. We use carriers including Australia Post, Aramex, Couriers Please, TNT, StarTrack, Hunter Express and FedEx. Tracking details are emailed to you once your order is dispatched.

Yes, on selected items. If express services are available for your order, they will be shown at checkout.

International delivery is available on selected products. For New Zealand this typically includes smaller items such as mice, keyboards, laptop stands and arm rests, with delivery usually taking 5–10 business days. Other international locations usually take 10–20 business days. Available options are shown at checkout.

Yes. Free local pickup is available from our Brisbane warehouse in Geebung, QLD. Select the pickup option at checkout where it is available for your items.

We accept Visa, Mastercard and American Express, PayPal, direct bank deposit and company purchase orders. Card payments are processed securely through Stripe, and we do not store card details.

Yes. Add products to your cart, select the Purchase Order option at checkout and reply to the confirmation email with your purchase order. You can also email your purchase order to info@nomorepainergonomics.com.au and we will create the order for you.

Yes. We support workplaces with free expert ergonomic advice, bulk order discounts, a 30-day trial period on equipment, onsite assembly, purchase order payment options and equipment hire.

Onsite assembly is available in selected metro areas. In some locations it is carried out by a third-party service provider. Contact us with your location and the products you need to confirm availability.

Yes. Self-managed participants can order online and use the tax invoice we email within 24 hours to claim from the NDIS. Plan-managed participants can email us their details and their Plan Manager’s details, and we will invoice the Plan Manager directly. Goods are typically delivered within 3–5 business days once payment is confirmed.

Products can be returned within 30 days of purchase for an exchange or a refund of the product price. Items must be in ‘as new’ condition, complete, unassembled where assembly is required, and in their original packaging. A 10% restocking fee applies unless the item is faulty, and return shipping costs are the customer’s responsibility.

Every product comes with a minimum 12-month warranty from the date of purchase. Many products include longer warranties of 2 years, 3 years or up to 10 years. The warranty period for each product is listed on its product page.

Contact our customer service team. We may ask for a short video of the issue to help diagnose it. In most cases you do not need to send the product back. Depending on the fault, we will arrange a repair, a replacement part or a full replacement, and shipping of replacement products is free.

Start with your hand size, as an ergonomic mouse that is too large or too small can create new strain. Our hand size guide shows you how to measure your hand and match it to a mouse. Then consider your grip style, whether you need a left- or right-handed model, and whether you prefer a vertical, trackball or low-profile design.

Yes. Our free expert advice is available to every customer. Our team includes an Occupational Therapist and has helped over 100,000 Australians work more comfortably. Contact us with your symptoms, workstation setup and budget, and we will recommend suitable options.

An ergonomic assessment is a review of your workstation by a qualified professional, such as an Occupational Therapist, Physiotherapist or Exercise Physiologist. It usually takes 15–60 minutes and covers posture, workstation setup and equipment recommendations, followed by a written report. As a general guide, a standard assessment costs around $200–$300 + GST. Learn more about ergonomic assessments.

Yes. We provide health professionals with free training, education resources, professional courses, equipment in-services, product recommendation tools and sample product toolkits. Visit our Health Professionals page to learn more.

No More Pain Ergonomics is an Australian supplier of ergonomic equipment, including ergonomic mice, keyboards, office chairs, standing desks, monitor arms and support cushions. Since 2013 we have helped over 100,000 customers work more comfortably, and we have more than 2,000 positive customer reviews.

Call us on 1300 898 965, email info@nomorepainergonomics.com.au, or use the form on our contact page.